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[Notice] Some changes on King’s Raid Operations

Discussion in 'Game Notices' started by XiongZi, May 1, 2018.

  1. XiongZi

    XiongZi Moderator Staff Member

    Likes Received:
    Jul 31, 2017

    Dear Raiders.
    This is King’s Raid Community Operations Team.

    First of all, we would like to apologize for the issues that happened over the past few months.

    We are currently preparing some changes, so that we can take a step forward toward raiders for better communication.

    As stated, there will be some changes on King’s Raid Operations & Community Management.

    First, we are going to share even small changes with all raiders. Whenever there are changes or new things coming, we are going to post more details via ‘GM Note’. It will include something small to big news like ‘Game Content’ and ‘Further Updates’. It will include more details than before. We will try our best to deliver new in more detail.

    For your information, the next GM Note will be about ‘Challenge Raid Revamp’. You can look forward to it!

    Second, we are going to listen to you and answer to the questions. We have discussed the further process about ‘Green Note’. After a long time of discussion, we have decided to do it in a different way. We are preparing a new way named ‘A Letter to Devs’. Through this, all raiders will be able to ask questions to Development Team.

    We are planning to start it from early July. Once you post the questions and other feedback as a comment, we will collect them for 1 week and deliver them to Dev. Team. We will post all answered feedback on the first week Monday of next month.

    Third, we are going to post ‘New Hero Information’ much faster. We are currently preparing a way to reveal new heroes prior to official release. You will be able to check new hero details via New Hero Preview Video Clips. Video clips will be including various information such as in-game movements, skill cast and effects. Furthermore, we are coming up with more ideas so that raiders can check various information in advance.

    Third, Maintenance Notice Details will be changed. From the 2nd maintenance of May, there will be some changes on ‘Maintenance Notice’. After the adjustment, you will be able to find ‘Maintenance Schedule’ (Time and Date). For patch details, you will be able to find them in the Patch Note, which will be posted during the maintenance on Thursday.

    Fourth, there will be changes on CS service. We are aware that some raiders saying ‘Do you even read our email?’. ‘Why don’t you answer to my email?’, and ‘When will it get fixed?’. So, with changes, you will be able to get replies at least within 24 hours and 72 hours max. We will try our best to find the best quality of answers and ways to fix it.

    For the last, compensation for ‘Urgent Maintenance’, ‘Extended Maintenance’ will be changed. There were some days that we had to extend the maintenance duration or set urgent maintenance under several circumstances. To compensate the inconvenience, we are currently preparing some changed compensation.

    We will always try our best to listen and try our best to give you joy as always.

    Thank you
    King’s Raid Operation Team.
    Nanyu likes this.

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